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All sales are final
Braiding hair is a hygiene product, so we do not accept returns or exchanges. The one exception: if we delivered the wrong order — a different product, shade, or length than you purchased — we will make it right at no cost to you.
Check on delivery
Please confirm your items match your order as soon as they arrive.
48-hour window
Received the wrong order? Report it on WhatsApp within 48 hours of delivery.
Free replacement
If we got your order wrong, we replace it and cover delivery both ways.
Policy
How the policy works.
When we accept a return
- Only when the order we delivered is not the order you placed — wrong product, wrong shade, or wrong length.
- Report it on WhatsApp within 48 hours of delivery with your order number and two clear photos of the unopened pack and its label.
- The pack must be unopened and in its original packaging.
- We deliver the correct item at no cost and cover the return delivery of the wrong pack.
Damaged on arrival
- If a pack arrives damaged in transit, that counts as our responsibility — message WhatsApp within 48 hours with two clear photos.
- We arrange a replacement at no cost.
What we do not accept
- Change-of-mind returns — please double-check shade and length before you order.
- Orders where the customer selected the wrong product, shade, or length at checkout.
- Opened packs of any kind — once a seal is broken, hair cannot go back into stock for hygiene reasons.
- Not sure about a colour? Order a swatch ring first — it ships in 1–2 days and is far cheaper than a wrong bundle.
How to report a wrong order
- Send a WhatsApp message with: your order number, what you ordered vs. what arrived, and photos of the unopened pack.
- We respond within 24 hours with the replacement plan.
- Our courier collects the wrong pack when the correct one is delivered.
Exclusions
Items we cannot accept back
- Any item where the order was fulfilled correctly
- Opened packs (any tape or seal broken)
- Hair that has been washed, dyed, or installed
- Custom-blended or pre-cut orders
- Color swatch rings
- Sale items
- Gift cards
FAQ
Common questions
Can I return hair if I changed my mind?
No. All sales are final — braiding hair is a hygiene product and cannot be restocked once sold. Returns are only accepted when we delivered something different from what you ordered.
I received the wrong product, shade, or length. What now?
That is on us. Message WhatsApp within 48 hours of delivery with your order number and photos of the unopened pack. We deliver the correct item free of charge and collect the wrong one.
Can I return hair that I have already opened?
No. Once a pack is opened it cannot be re-sold for hygiene reasons — even if it was the wrong item, please leave it sealed and report it within 48 hours. If sealed hair has a manufacturing fault, send photos and we will assess a replacement.
Do I get a refund or a replacement?
For a wrong order we replace it with the correct item. If the correct item is out of stock, we refund you in full within 3–5 business days to your original payment method.
Can I exchange for a different colour or length?
No — exchanges are not offered. We only swap items when we delivered something different from what you ordered.
What if I'm not sure about the colour before I order?
Order a swatch ring first. They are inexpensive, ship in 1–2 days, and let you compare in real daylight before you commit to a full bundle. Since all sales are final, checking first matters.
Received the wrong order
Message us on WhatsApp.
Send your order number, what arrived, and photos of the unopened pack within 48 hours of delivery. We respond within a day.